Manager, Community and Partnership for Learning

[What the role is]

To support the implementation of strategies and plans in three key focus areas:
(1) Developing partnerships and promoting SSI's learning provisions to address the social service sector needs
(2) Analysing social service sector learning needs through data analytics and performance monitoring
(3) Supporting SSI's branding and communications needs in collaboration with Marketing team

[What you will be working on]

A. Partnership Development and Sector Engagement:
(1) Cultivate relationships with existing training organisations and social service agencies (SSAs) and identify new partners that can deliver courses for the social service sector
(2) Lead meetings, present proposals and negotiate with potential partners to reach mutually beneficial agreements
(3) Oversee contract management processes including drafting, reviewing and monitoring partnership agreements to ensure compliance and deliverable fulfilment
(4) Secure corporate training requests from Government agencies, SSAs and other clients to boost training places

B. Learning Needs Analysis and Data Analytics:
(1) Clean, process and interpret sector data to generate actionable insights for strategic planning
(2) Analyse performance data from past course runs to identify trends and improvement opportunities
(3) Monitor training place utilisation and conduct landscape scans of sector training provisions
(4) Prepare comprehensive course performance reports and provide data-driven recommendations on courses to implement, maintain or discontinue

C. Branding and Communications Support:
(1) Work collaboratively with NCSS Communications and Marketing team to ensure SSI's branding guidelines are met
(2) Develop strategic marketing and communications initiatives including eDMs and targeted outreach to achieve business outcomes
(3) Support promotional activities for new courses and training opportunities across the social service sector
(4) Explore new distribution channels to effectively reach target audiences

D. Stakeholder Management and Strategic Coordination:
(1) Establish and maintain strategic relationships with SSAs, government agencies and community organisations
(2) Work across NCSS Groups and Divisions to identify collaboration opportunities and support initiatives
(3) Facilitate stakeholder meetings and manage project deliverables across multiple partnerships
(4) Lead cross-functional initiatives and resolve operational issues to ensure seamless delivery of partnership objectives

[What we are looking for]

Personal Competencies:

(1) Strategic mindset with strong analytical and problem-solving abilities

(2) Excellent relationship builder with high emotional intelligence

(3) Self-motivated, entrepreneurial and takes initiative

(4) Strong collaborator who thrives in cross-functional environments

(5) Results-oriented with business acumen and passion for social service sector development

Skills Required:

(1) Strong presentation and influencing skills for stakeholder interactions

(2) Contract negotiation, drafting and partnership management experience

(3) Strategic marketing, communications planning and stakeholder engagement capabilities

(4) Proficient in data analysis and interpretation using Excel, Power BI or similar analytics tools

(5) Project management with understanding of social service training and capability development

Experience:

Minimum 3-5 years of working experience in partnership development, marketing, data analysis, and/or stakeholder engagement, preferably in the social service, continuing education and/or training sectors

Special Certification(s):

Advanced Certificate in Learning and Performance (preferred)

Only shortlisted candidates will be notified.

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