Service Advisor
1 week ago
Position: Automotive Service Advisor
Company Overview:
Kasrawy Group is a leading automotive company in Tripoli, Libya, specializing in the sales and service of high-quality vehicles.
Job Description:
We are seeking a highly motivated and customer-oriented Automotive Service Advisor to join our team at Kasrawy Group in Tripoli, Libya (KMG).
The ideal candidate will have a strong background in the automotive industry and a passion for providing exceptional customer service.
Responsibilities:
- Greet customers and provide them with a warm welcome to the dealership
- Listen to customers' concerns and accurately diagnose their vehicle's issues
- Provide customers with detailed explanations of recommended repairs and services
- Calculate and provide quotes for repairs and services
- Schedule appointments and manage the service schedule for the technicians
- Communicate with customers throughout the service process, providing updates and answering any questions
- Ensure all necessary paperwork and documentation is completed accurately and efficiently
- Maintain a high level of customer satisfaction by addressing any concerns or complaints
- Upsell additional services and products to customers
- Stay updated on the latest automotive technology, products, and services
- Collaborate with the service team to ensure efficient and timely completion of repairs and services
- Maintain a clean and organized service area
Requirements:
- High school diploma or equivalent; post-secondary education in automotive technology is preferred
- Strong knowledge of automotive systems and repairs
- Excellent customer service and communication skills
- Ability to multitask and work in a fast-paced environment
- Proficient in using computer systems and software
- Strong organizational and time-management skills
- Ability to work flexible hours, including weekends and evenings
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