Service Advisor

2 days ago


Tripoli, Libya Kasrawy Group Full time

Position: Automotive Service Advisor Company Overview: Kasrawy Group is a leading automotive company in Tripoli, Libya, specializing in the sales and service of high-quality vehicles. Job Description: We are seeking a highly motivated and customer-oriented Automotive Service Advisor to join our team at Kasrawy Group in Tripoli, Libya (KMG). The ideal candidate will have a strong background in the automotive industry and a passion for providing exceptional customer service. Responsibilities: - Greet customers and provide them with a warm welcome to the dealership - Listen to customers' concerns and accurately diagnose their vehicle's issues - Provide customers with detailed explanations of recommended repairs and services - Calculate and provide quotes for repairs and services - Schedule appointments and manage the service schedule for the technicians - Communicate with customers throughout the service process, providing updates and answering any questions - Ensure all necessary paperwork and documentation is completed accurately and efficiently - Maintain a high level of customer satisfaction by addressing any concerns or complaints - Upsell additional services and products to customers - Stay updated on the latest automotive technology, products, and services - Collaborate with the service team to ensure efficient and timely completion of repairs and services - Maintain a clean and organized service area Requirements: - High school diploma or equivalent; post-secondary education in automotive technology is preferred - Strong knowledge of automotive systems and repairs - Excellent customer service and communication skills - Ability to multitask and work in a fast-paced environment - Proficient in using computer systems and software - Strong organizational and time-management skills - Ability to work flexible hours, including weekends and evenings


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