Head Host

Head Host (Fine Dining)

Location:
Tripoli, Libya Department: Food & Beverage Operations Reports To: Restaurant Manager / Assistant Restaurant Manager Position Summary The Head Host is responsible for leading the restaurant reception and guest seating operations, ensuring every guest receives a warm, professional, and memorable first impression. This role supervises Hosts and Hostesses, manages reservations, coordinates table allocation, and works closely with the service team to maximize guest satisfaction while maintaining fine dining service standards.

Key Responsibilities
Guest Relations & Experience
• Welcome and engage guests in a professional and courteous manner.
• Ensure a seamless arrival, seating, and departure experience.
• Handle VIP guests, special requests, and guest concerns promptly and professionally.
• Maintain exceptional guest satisfaction by anticipating guest needs and preferences.
• Build positive relationships with regular and returning guests. Reservations Management
• Manage restaurant reservations using reservation management systems.
• Optimize table allocation to maximize seating efficiency and revenue.
• Monitor reservation status, walk-ins, waitlists, and table turnover.
• Coordinate large group bookings and special events with management.
• Ensure reservation records and guest profiles are maintained accurately. Team Leadership
• Supervise and support Hosts and Hostesses during daily operations.
• Conduct pre-shift briefings regarding reservations, VIP guests, and operational priorities.
• Train team members on fine dining etiquette, guest interaction, and company standards.
• Monitor staff grooming, attendance, and professionalism.
• Support recruitment, onboarding, and performance development of front desk team members. Operations Coordination
• Coordinate closely with Restaurant Managers, Head Waiters, and service teams to ensure smooth seating flow.
• Monitor restaurant occupancy and guest wait times.
• Ensure reception and waiting areas are clean, organized, and presentable at all times.
• Assist management in implementing service improvement initiatives and guest experience programs.
• Maintain compliance with company policies, health, safety, and hygiene standards. Revenue & Performance
• Support the achievement of restaurant revenue and guest satisfaction objectives.
• Minimize no-shows through reservation confirmation procedures.
• Maximize seating capacity while maintaining service quality and guest comfort.
• Assist with promotional events and guest engagement initiatives. Qualifications & Requirements Education
• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field preferred. Experience
• Minimum 3-5 years of experience in hospitality, restaurant reception, or guest relations.
• At least 1-2 years in a supervisory or leadership role within a fine dining restaurant, luxury hotel, or upscale hospitality environment.
• GCC or international hospitality experience is an advantage. Skills
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong guest service and conflict resolution skills.
• Experience using reservation and table management systems.
• Ability to multitask and perform effectively in a fast-paced environment.
• High attention to detail and organizational skills.
• Fluent English is required; Arabic is an advantage. Core Competencies
• Guest Focus
• Leadership & Team Development
• Fine Dining Service Standards
• Reservation & Seating Management
• Professional Communication
• Problem Solving
• Attention to Detail
• Operational Excellence Working Conditions
• Rotational shifts including weekends and public holidays.
• High guest interaction in a fast-paced fine dining environment.
• Standing and walking for extended periods. Benefits
• Competitive salary in USD.
• Company-provided accommodation.
• Transportation.
• Paid airfare ticket.
• Career growth opportunities within the group.