Professional IT Support

Overview of the company

We produce and market oil, gas, and chemical products responsibly, and develop innovative solutions to support the circular economy for a sustainable future. As one of Austria's largest listed companies, we prioritize the circular economy and are committed to making a positive impact for generations to come.

Job Purpose:

To provide second-level IT support for OMV's Benghazi office and field locations, ensuring the stability, security, and efficiency of IT systems. This role bridges the gap between traditional IT support and operational technology environments, contributing to the reliability of critical infrastructure and digital operations

Your tasks
Technical Support & Troubleshooting

• Deliver second-level support via phone, email, or in person to office and field users

• Diagnose and resolve complex hardware, software, and connectivity issues

• Provide remote and on-site support for computing devices and applications

System & Infrastructure Maintenance

• Install, configure, and maintain desktops, laptops, printers, and mobile devices

• Troubleshoot LAN/WAN issues and maintain network documentation

• Maintain accurate inventory of IT equipment

Cybersecurity & Compliance

• Support cybersecurity best practices and ensure policy compliance

• Monitor and report security incidents or vulnerabilities

Operational Support & Documentation

• Log incidents and resolutions using a ticketing system

• Participate in system upgrades, IT/OT projects, and policy implementation

Collaboration & Communication

• Coordinate with local and international IT teams

• Collaborate with cybersecurity, infrastructure, and application teams

• Communicate effectively with end-users and stakeholders

Technical Proficiency

• Utilize ticketing systems, cloud platforms, and virtualization tools

• Stay current on emerging technologies and contribute to process improvements

Your Profile

• Bachelor's in IT, Computer Science, or equivalent experience.
• Preferred certifications: Network+, Security+, Azure, CCNA, ITIL, and cybersecurity (e.g., SSCP, CySA+).
• Skilled in Windows/Linux, networking, cloud (Azure/AWS), virtualization, ticketing systems, and basic scripting.
• Strong cybersecurity awareness, analytical mindset, clear communicator, team-oriented, and field-ready.
• 2–4 years of IT support experience, ideally with IT convergence and cybersecurity project exposure.

What to expect from OMV

At OMV, we are committed to fostering an environment where every individual is given equal opportunities for career advancement. We embrace diversity in all its forms, including, but not limited to age, gender identity, disabilities, ethnicity, religion, or sexual orientation.
 
We believe that our company's evolution and success are rooted in fostering a diverse mix of employees and maintaining a healthy work-life balance. We have a strong culture of collaboration and our group values "we care, we're curious, we progress" are guiding us along the way on our path into a sustainable future.

We are particularly pleased to welcome female applicants, who are especially supported as part of our personnel strategy and whose integration into our leadership team is to be strengthened. At OMV, you will be encouraged to take on new responsibilities, work across different functions, become involved in new projects, and complete international assignments. We offer excellent development programs for all employees, helping you achieve your career goals and reach your potential.

Role details

• OMV Career World: Professional / OMV Grade 21 
• Location: Benghazi, Libya / Field Libya (with regular visits to field office and other locations internal and external). 
• Please note: This position is open to local nationals and does not qualify for expatriate assignment.

Your contact

If you need any further information  or have questions regarding accessibility please contact Khaled Twebi.

---